Managed Services involves entrusting an IT partner with all or part of the
customer's information system under a contract, and in the form of daily
proactive management
It is what is called a contractual commitment structured around a SLA
(Service Level Agreement).
Seren-IT® is the name of the contract that we have chosen to meet the
majority of the problems that your company may be faced with. This modular
contract is provided in three different levels, with the possibility to have
a SLA tailored to your needs or your budget: Platinum, Gold or Silver.
It is a unique offering as it covers much more than a standard maintenance
or support agreement. Seren-IT® is a simple, clear and precise concept. It
is not based on a number of hours to be worked each month, but on a range of
tasks, outcomes and regular maintenance that will be performed under the
scope of the chosen contract. You pay a fixed amount, without any additional
cost.
Your benefits
More reliable computer systems
Capped IT costs
An easy to calculate budget for IT expenditures
An organisation that has the efficiency of your network as its priority
A partner that contacts you and keeps you informed
An independent service provider that advises you on the adaptation of your IT to the requirements of your business
A loyalty programme
Seren-IT® is an exciting concept, a permanent challenge for our teams, and a commitment to provide our customers with an efficient service, security and savings.
If you do not have your own in house IT Manager
If complex skills necessary for the smooth operation of your IT do not exist within your company
If you want to focus solely on your business and yet have a stable and efficient IT
The commitment of WASLET IT with respect to a set of defined services at a fixed price (audit, preventive maintenance, reporting, consultancy, interventions, evolution meetings)
More reliability of the information system (preventive maintenance)
Quick response time for incidents or requests
Competent support organisation
Costs with a ceiling
A defined budget
A clear contract
Three service levels: Platinum, Gold or Silver according to your needs and budgets
‘All inclusive’ IT assistance
If you do not have your own in house IT Manager
If complex skills necessary for the smooth operation of your IT do not exist within your company
If you want to focus solely on your business and yet have a stable and efficient ITDaily proactive management (monitoring, proactive interventions, organised preventive maintenance)
Assurance of a service level (SLA)
A guarantee of a level of operational capability, assistance and maintenance of the IT facilities
A personalised service
Guaranteed availability
Fixed and competitive rent
Single point of contact
Contract termination possible with 3 months’ notice
The description of the Seren-IT® concept
The description of the service levels
The guaranteed response times
The responses priority
The services rates
The preventive maintenance schedule
The items included in the maintenance check
The items included in the Seren-IT® contract
The Seren-IT® contract acceptance
Audit
Before starting the agreement, WASLET IT will perform an audit of all the hardware infrastructure and list all of the items covered under the maintenance contract. The initial audit is used to determine the list of any updates or upgrades necessary for the network. This upgrade will be done by WASLET IT prior to the contract starting. At regular intervals WASLET IT will update the inventory of the equipment in order to keep abreast of the elements that are connected to the network covered by the contract.
Preventive maintenance
Depending on the chosen level of the contract, a health check is performed to gauge the health of the existing network : Platinum: every month, Gold: every 2 months, Silver: on request and with an additional cost. When the Maintenance Check is on-site, users are asked about issues since the previous maintenance visit. A written summary report is provided within 7 days after each check and further recommendations are noted on this report.
Critical security updates
As potential areas of exploitation are discovered by Microsoft within their operating systems, critical patches are released to overcome these potential hazards. The same goes for other software vendors.
Unlimited support
Unlike most maintenance contracts that have an allowance of hours, the Seren-IT® contract is outcome and task orientated. There is no limit to the number of hours of support you receive in a month; your support level will however, determine what type of support you will receive for free.
Evolution meeting
A discussion with a Network Consultant will take place on the frequency related to your specific SLA. This is an opportunity to see what improvements might need to be made to your current network to gain the most efficiency. Planning discussions would also be held on any required upcoming purchases and expenditure, due to expansion or new staff or similar. This is also an opportunity to be informed of the latest technology and how that technology may be integrated into the current network environment. These meetings will be held every 3 months for the Platinum contracts, every 6 months for the Gold contracts, and every 12 months for the Silver contracts.
